Emails have been restored by our email vendor. We are monitoring the situation to understand the impact of the emails that were pending during the outage.
Posted Dec 15, 2025 - 13:57 PST
Identified
All customers using outbound email are affected. SendGrid, our third-party email provider, has temporarily blocked outbound email sending from our account due to suspicious activity from a compromised user account.
We have identified and blocked the compromised Doctible user account. We have contacted SendGrid and are working with them to restore outbound email service.